01
Level 01
Foundation
Foundation levelHospitality principles and guest serviceDaily stay managementUnit-operation essentials
Practical assignment
Apply hospitality, guest-service, and daily stay-management fundamentals to a training unit.

Programme curriculum
The programme consists of Foundation and Advanced only, with practical content organised within each level.
Level 01
Apply hospitality, guest-service, and daily stay-management fundamentals to a training unit.
Level 02
Build an integrated approach to stay and property management while improving the guest experience.